Managed IT Solutions for Law Firms, Healthcare, and Wealth Managers

Skilled processes in law firms, healthcare organizations, and wealth management firms are divided into core skilled processes, residuary skilled processes, and interdependent skilled processes. Management accountants recommend that the aforementioned organizations should retain their core skilled processes in-house to ensure they consistently maintain competitive advantage against competitors i.e. law firms should retain their legal practice and the business of law in-house; healthcare organizations should keep their healthcare service in-house; wealth management firms should keep their financial advisory service in-house. 

Residuary and interdependent skilled processes should, as recommended, be outsourced to other organizations best skilled in those processes; these organizations the outsourcing should be made to should be those organizations that take these skilled processes as their core business.

When we take a cursory look at law firms, healthcare organizations, and wealth management firms, IT is an interdependent skilled process; it is very important for better service delivery, web activities, real-time collaboration, et al. but not more important than the key processes of these firms. Because it ranks less in importance to the core businesses of these firms, leaders of these organizations should almost always opt for the outsourced management of IT for their various organizations thereby saving costs and time.

Managed IT Solutions for Law Firms

For law firms, these are some of the IT services and solutions that can be delivered as a suite:

• Productivity tools: tools that enhance performance in the workplace, either for documenting facts, case files, calculating billable hours, creating slide decks, etc. such as Microsoft Office (Word, Excel, PowerPoint) or its alternative for cloud service, Google’s suite of services such as Google Docs, Google Sheets, et al.

• Operating system: this helps in the decision of the type of operating system the web activities of the law firm will run on - Windows or Linux? Which is safer? Which is easier to understand? Which is less stressful to pivot from? Which enhances collaboration and file-sharing?

• Internet connectivity: this aids the decision of how partners and interns in law firms connect to the internet and use the internet. Would a fiber optic cable connection be best or would copper cable internet delivery serve better? 

• Security infrastructure: the IT organization hired to provide the IT skilled processes will create the foundation for the security infrastructure and other toppings on that foundation afterward. Cybersecurity, being very important, will be a key player here.

Managed IT Solutions for Healthcare

Managed IT solutions for healthcare are not dissimilar to the different solutions obtainable for law firms. Actually, they share a thin boundary for the most part of it. Some IT solutions for healthcare are:

• Productivity Tools: Tools like Google productivity tools (Docs, Sheets, Forms) or Microsoft productivity tools (Word, Excel, PowerPoint, Access) that help in data entry for the input of client data or medical prescriptions before transferring them to a central database. 

• Textual Communication Tools: Communication tools like Asana and Slack are managed IT solutions for healthcare to improve doctor-patient or nurse-patient care textually; healthcare providers can easily communicate with the patient and/or the caregiver administering healthcare to the patient in a home provided healthcare scenario.

• Video Communication Tools: Video tools like Zoom, the social media app of the pandemic, is another example of IT solutions that is available for healthcare especially for clients suffering from depressive episodes, PTSD, and diseases like Alzheimer's or other diseases where the loss of memory or panic attacks are symptoms. With strategically and carefully thought out videos created to help stimulate memory recall and manage repetitive scenarios, managed by an outsourced IT team, healthcare providers can focus on medical delivery while speeding up patients’ recovery time. 

• Internet Connectivity: Healthcare facilities need fast-speed, seamless internet connectivity to deliver top-notch healthcare delivery which thrives; without internet connectivity, other IT solutions are dead on arrival - videos cannot be transferred from a healthcare provider to patients, patients’ feedback cannot be relayed to healthcare providers, medical prescriptions cannot be delivered over the air to patients, data entry per patient cannot be inputted, synchronized and stored over the air for real-time collaboration. A managed IT solution for a healthcare facility will provide fiber optic connectivity because it delivers on its promise every time.

• Database Management: Because healthcare providers are always updating medical records, collaborating in real-time with their colleagues, and having one-on-one doctor-patient or nurse-patient chats with their patients, data is always on the inflow and outflow. An IT Solution can deliver a central cloud and offline backup service where data can be curated, stored, retrieved, and transmitted without hiccups; different cloud data storage options and offline solutions exist today.

• Cyber Security: Just as discussed earlier in the section for law firms, healthcare facilities need excellent cybersecurity to ensure that hackers and cyber attackers do not get hold of patients’ medical records (patients’ medical records usually contain not just personal information but also financial information as well as sickness/disease history). This IT solution is important, not just for patients’ protection but also for protection for different industries (such as the banking industry and other financial institutions) and to make sure that healthcare providers do not falter when it comes to HIPAA compliance.

IT Support for Law Firms, Healthcare and Wealth Managers

Law firms, healthcare providers, and wealth managers need a dedicated 24/7 IT support provision for their various needs in the legal, medical, and finance spheres; IT solutions are not enough because this is not a deliver-and-go-away business activity. Since information technology is not the core business for any of these aforementioned industries, it goes without saying that without an IT support staff holding the hands of the staff of these organizations at different junctions (training/education, maintenance, upgrades, backup, uploads, downloads, etc.), IT solutions delivered to these organizations will not be utilized to their full capacity.

IT Consulting

Beyond IT solutions delivery and IT support, IT consulting is also recommended for your law firm, healthcare facility, or wealth management firm. This field, though loosely related to IT support, is focused on 2 key areas:

• Achieving your business goals: Via our, IT consulting, we help you streamline the best pathway to achieving your business goals without taking your eyes off the legal, healthcare or wealth management ball; we also make sure that you do not get your hands dirty with the various hands-on IT processes best suited for your organization. 

• Curbing IT challenges: When you have an IT challenge, whom do you talk to? We are here to listen to how your mails do not deliver anymore, how your files got wiped off your external storage device, how a phishing mail came through or how you should deal with a ransomware attack. 

We are one of the IT Support Minnesota companies available to guide and direct the various IT solutions your legal, healthcare, or wealth organization runs with/on; without going low on quality, we will deliver value and save you costs in the short-run and in the long-run.