We Know Managed IT Services
We will transform your IT issues into solutions. Element offers a proactive service plan designed to reduce your costs, increase your profits, and secure your network. Our large-scale IT Department staffed with skilled certified IT professionals will maintain a reliable and predictable technology stack so you can focus on running your business.
IT Services Team Leader
Brian Fladebo, VP of Client Services: Brian has dedicated the last 18 years of his career to helping businesses source and use the appropriate software and hardware. As the leader of Element’s Client Service Teams, he works hand-in-hand with clients to ensure all IT issues are addressed, no matter how complex.
Brian specializes in strategic planning, Technology Business Reviews, Microsoft licensing, backup retention, and Office 365.
Who is on your Client Service Team?
Project Engineers
Responsible for the successful execution of all assigned client projects and work hand-in-hand with other Element team members and the client to make sure everything is running smoothly.
Field Engineers
The main onsite technical contact for all Element clients and are 100% committed to the best possible customer service experience. They are the clients’ ‘eyes and ears’ and make sure all technology needs are addressed.
Inside Engineers
Provide fast practical assistance to clients, responding to queries on a variety of technical issues and software usage questions. They act with a sense of urgency and provide excellent customer service to ensure expected service levels are achieved and exceeded.
NOC/RMM Specialists
Design and develop solutions to manage the overall internal Element Network and perform system integrations as well as managed services maintenance. These individuals help guide the team in the identification, testing, and selection process necessary to provide secure reliable networks.
Client Success Managers
Oversee successful client relationships based on the technical services and products delivered by the Element team. They manage all tasks, meetings, communications, and team involvement to ensure we exceed client’s expectations.
Client Success Dashboards are managed and monitored by your Client Service Team
Our Client Service Teams are there to make sure you are never alone when technology stops being nice. We use client dashboards to keep track of everything and monitor your IT heartbeat.