Testimonials

Client feedback and honest critique of our work are extremely important to everyone at Element. We do what we do to provide an unparalleled, top-notch client experience. We use independent, external client feedback tools to consistently monitor satisfaction based on a number of industry benchmarks. We rely on our client's feedback on every ticket to drive continuous improvement and provide world-class service.

Customer Satisfaction

Our Customer Satisfaction
98.9/100
Based on 759 reviews in the last 90 days.

SmileBacks: SmileBack® is the only customer feedback system designed specifically for companies like Element and focused exclusively on customer satisfaction.

Smileback Feedbacks

  • “Very helpful and patient. diligently tried to solve/answer all issues and questions I threw at Alex L.”

  • “Helped resolve the issue and was flexible with the time to assist in the resolution.”

  • “I was impressed with Brett's quick work on a Friday morning to get our team back up and running. Great job!"

  • “Element and whom ever receives ticket are always extremely helpful and get the problem fixed fast!”

  • "Daniel called me first thing in the morning to resolve the issue. Very polite and fixed the issue in 5 mins."

  • "Mike solved my problem immediately with professionalism, knowledge and kindness!!!!"

  • "Chris checked back in multiple times to make sure things were going smoothly! Great job, addressed all issues, appreciate it!"

  • "Eric was thorough with ensuring we were satisfied (above satisfied) with our query. Explained each step with clarity and took his time with us during our appointment."

  • "Joseph is fantastic. It seems to me that his focus on resolving our issue is intense and got it solved in timely manner!"

  • "Daniel is always so kind & helpful. He is always able to solve my problem in a timely manner & makes himself available to help should I have any questions or follow up issues."

  • "Quick straightforward assistance. "Issue" was resolved with minutes!"

  • "Josiah spent considerable time to assist us in getting back online. I cannot stress enough how his professionalism and skills assisted in solving a major disruption to our business."

  • "Logan exceeds expectations fixing our IT issues. he fixed my issue in less than 3 mins, all with patience and a great sense of humor. I'm so happy and lucky he is our organization's IT professional!"

  • "Chris was wonderful! Got all the mess cleaned up and got me all connected! I sincerely appreciate his time! Thank you!"

  • "Josiah was kind, considerate, responsive and professional. He exemplified outstanding customer service!"

  • "Mike Streibig has helped me multiple times. he is very knowledgeable and attentive! Always goes above and beyond!"

  • "Joseph was knowledgable, responsive, respectful and a true "partner" in resolving this task. I look forward to continuing to work with him."

  • "Mike really saved by bacon by recovering a deleted document needed for an upcoming meeting today. I am so grateful for his help!"

  • "Zach was fast to respond to my email request and fix my issue promptly."

  • "Outstanding experience. The Ele ment team immediately responded and quickly researched and resolved our concern."

  • "Jonah was an absolutely amazing Technical assistant. His patience and knowledge to help me resolve my issue was exemplinary."

  • "Noah and the rest of the Element team have been working very hard to keep us up and running and they have really done a great job. Thanks!"

  • "Noah is always professional and has managed this difficult situation about as well as one could hope for! Keep up the great work!"

  • "Daniel jumped in to assist today and was patient while we worked through the trouble-shooting process to the fix. Very grateful!"

  • "Logan is very knowledgeable and thorough. He walked me through the process easily and patiently for three computers! I can't compliment him enough!"

  • "Handed quickly and successfully, and kept the lines of communication open. Thank you!"

  • "Mason is so amazing. He fixed my computer's issue with such ease and grace, he was almost magical. Some may even say he is the Jon Bon Jovi of Element."

  • "Jonah patiently listened to me explain my issue and addressed it quickly while explaining what he was doing and why he was doing it."

  • "Greg resolved my issue immediately and was so kind, professional and patient!"

Client Communications

Nothing is as important as making sure our clients are not only heard but kept in the loop at every turn for the duration of any project and engagement. We typically establish quarterly ‘check-ins’ to make sure everyone is on the same page, but often meet monthly or weekly depending on what is going on. Thanks to our Client Service Teams, you always have a unique point of contact and will never question who is working with you.

What do our clients think about us and the work we do?

We have worked with Element as our IT Support firm for over 12 years.  They are always responsive to our requests – making sure our systems run smoothly and efficiently.  I would definitely recommend Element as an excellent IT support partner.

Wayzata Children’s Clinics

We have been with Element for several years and cannot imagine putting our firm’s IT needs in the hands of any other company. Element has the expertise and the focus to provide superlative service in a responsive yet pleasant manner.

Bassford Remele

“We’ve worked with Element for about four years, starting with an initial security assessment. They are always responsive in situations ranging from routine questions to a serious emergency. Technical knowledge is also exceptional, yet they always seem to be able to explain things in easy-to-understand terms. I have recommended Element to clients and other business partners in the past and would continue to do so. Most importantly to me, the team at Element has earned my trust, which is absolutely essential in a cybersecurity partner.”

Dave Wilde, Barr Engineering Co.

Our firm used Element Technologies to assist us with our NetDocuments migration and training. From the start the people at Element were friendly, knowledgeable, listened to our needs, and provided a transparent and well-organized budget. Their customer service is outstanding.

Element made the entire process a breeze from start to finish. Our project manager kept us on track and was responsive, friendly, and reliable. Our team enjoyed working with our Element team from migration preparation through virtual training. There were no surprises and they even adapted well during the pandemic by helping us shift our training to a virtual platform instead of in person. I highly recommend Element Technologies.

Kimball, Tirey & St. John

Case Studies

How do we solve our clients’ challenges and how do our services positively impact their IT Operations, security posture, document management solutions, and user training and learning?

Challenge: Design a DMS that could make the experience of entering, indexing, and searching millions of patient records as easy as shopping online.

Solution: A finely customized system with a simple, web-based user interface that lets Gillette’s health care team log, index, search, display, and print patient information in seconds, not minutes or hours.

Results: Gillette estimates up to 30% labor savings in the scanning process alone, and its health care providers have fallen in love with the new and improved user experience resulting in substantial time savings.

CASE STUDY

How To Make Searching Millions Of Records As Easy As Shopping Online

Element did an outstanding job of understanding our business requirements and knowing exactly what we needed. They truly listened.

Gillette Children’s Specialty Healthcare

CASE STUDY

Maser, Amundson & Boggios #1 Focus is Law.
Element’s #1 Focus is Award-Winning Technology Services. A Winning Combination

The Team at Element assisted our company with the implementation of NetDocuments and it was such an amazing decision. Aside from the actual program being life changing, our project manager, Jeff Kaplan was a breeze. He was very knowledgeable, helpful and willing to assist us in any way. Jeff truly went above and beyond what he may have been required to do. I am pretty much a pro at this point thanks to Jeff and his team. Thank you so much for your guidance, patience and willingness to assist. Element team, we can’t thank you enough!

Canadian Law Firm - 25 Users

The team at Element did a fantastic job with our NetDocuments migration. Their clear communication, expert guidance, and technical proficiency made the transition relatively painless for us, with minimal downtime – important for a cloud based law firm. We would happily recommend them to anyone considering a DMS migration.

Folio Law Group, PLLC

Would I recommend Element? Without hesitation. The first time I worked with Element was during a Worldox to NetDocuments conversion at a different firm. I worked closely with Element team members throughout that process and it went very smoothly. I was so impressed that, having moved to another firm I sought out Element myself. This team knows their products. They know what it takes for a successful conversion and do whatever it takes to make it as painless as possible. This last conversion was done completely remote due to COVID and was one of the most successful conversions I’ve ever participated in.

Schlichter Bogard & Denton LLP

“Craig is an expert in cybersecurity. His training is engaging, and he makes the content understandable which is not an easy feat with a room full of lawyers. Craig’s willingness to answer questions and talk through security with us has far exceeded expectations. Don’t think twice, hire Element.”

Benesch Law