2024 Black Friday Deals Enticed You to Purchase a New Phone? Steps to Transfer Your MFA

As the holiday season approaches and the season for festivities, so does the excitement of potential Black Friday deals, including the possibility of acquiring a new smartphone. In the realm of cybersecurity, many phones are now used for multi-factor authentication (MFA), such as Okta, Duo or AuthPoint. These apps play a crucial role in securely connecting to your business accounts. 

If you're gearing up to transition to a new smartphone, it's essential to ensure a smooth transfer of your MFA tokens. The process involves installing the authentication app on your new device and migrating or reactivating the tokens. Below, we'll guide you through this procedure for Okta, Duo and AuthPoint, providing links to instructions to streamline the setup on your own, minimizing the need for reaching out to Element Support—though they're always ready to assist if necessary. 

For those fortunate enough to have access to their old phone during the transition, consider performing a token migration. If you use WatchGuard's AuthPoint for MFA, head to their site for instructions on initiating the process on your old phone and setting it up on the new one: Watchguard Authpoint Token Migration Instructions 

On the other hand, if Okta is your chosen MFA provider, you can access comprehensive instructions by navigating to Okta's site: Okta Token Migration Instructions 

For Duo, things are more involved but will require the latest OS on your phones and a backup to proceed.  The majority of what needs to be done requires you to be in touch with Element support to assist in the transition from one phone to the other.  The main thing would be that you should start the process before you get rid of your old phone so you can be prepped for an easy transition when you get the new phone.   Youi will be using Duo Restore to migrate the tokens from one phone to the other:  Duo Migration Instructions.  

Should you encounter challenges in migrating the tokens successfully before losing access to your old phone, or if the migration process proves unsuccessful, reach out to Element support ([email protected] or 612-876-5432). Do note that Element operates with reduced staff on Black Friday, so patience is appreciated if you seek assistance. 

Wishing you a joyful holiday season and seamless transitions with your new phone and MFA setup. Happy Holidays!